Policy

Refund Policy

At Flux & Frame, we want you to be completely satisfied with your purchase. If you encounter any issues with sizing or receive a damaged item, we offer a hassle free 7 day exchange policy.

Exchange Policy

• Time Frame: You have 7 days from the date of delivery to request an exchange.
• Eligibility: Exchanges are available for items with size issues or any damage caused by our side.
• Process:
  1. Contact our customer service team within 7 days of receiving your order.
  2. Provide your order number, a description of the issue, and any relevant photos.
  3. Our team will guide you through the exchange process and provide you with a return shipping label if necessary.
• Conditions: Items must be in their original condition, unworn, unwashed, and with all tags attached.

We appreciate your understanding and cooperation. Thank you for shopping with Flux & Frame!

Customer care: Fluxframe01@gmail.com or WhatsApp 0309 2193664